Dear Subscriber, A new FAQ entitled as below has been made. "When WinHelpDesk is parsing eMails, how much CPU usage is utilizes?" This FAQ is mirrored on the following site with the same URL path: http://www.winhelpdesk.com/en/FAQ/winhelpdesk-workload-on-parsing-email. php www.winhelpdesk.com Regards, Tamsila Siddique. Adiscon.