[rsyslog-notify] Forum Thread: Re: filter invalid syslogtag - (Mode 'reply')

[noreply at adiscon.com]

User: dlang 
Forumlink: http://kb.monitorware.com/viewtopic.php?p=26763#p26763

Message: 
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no, you didn't say that. but 99% of the time when we tell someone to
install packages from the adiscon repo to get onto a current version of
rsyslog from the repo and the people aren't willing to do so, they list the
reason as "but this is what's supported by RH, so we can't use anything
other than the packages they provide or we loose support" so I was
anticipating that response.


If you want support from the community, you need to be on at least a
reasonably current version, and be willing to upgrade to a newer version if
there's a chance that it will solve your problem.

If you aren't willing to do this because you will loose support from
someone else, then you should be asking that someone else your support
questions, not the community.

Adiscon does offer support contracts, but I don't know if they go back as
far as 5.x any longer

It's important to realize that the community support is people helping
others on their own time, the distros are providing (almost) no support to
the rsyslog project [1]

We generally don't play hardball on this. Officially, the only community
supported release of Rsyslog is 8.19 (changing to 8.20 on monday). We try
to provide assistance where we can, but when you start having odd problems
with very old versions, eventually we just say "upgrade or stop asking".
Sometimes the person who gets this response is not the one who has worn out
our patience, they may be the unlucky recipient of the response because
we've been getting a lot of other people bugging us on forums, etc and we
just happened to run out at the wrong time.

I believe that even RH acknowledges that 5.8 is way too old and has a newer
version in their backports repo for rhel6

Apologies for coming across harsher than I intended.


[1] there are some distro maintainers who help with distro specific
configs, or who test releases, and provide the occasional patch.